Privacy Policy

The entity responsible for processing your personal data is: Petlabs: Serpa Pinto Veterinary Clinic Rua de Serpa Pinto 542, 4250-464 Porto, Portugal Email: info@vetserpapinto.pt Phone: +351 223 239 804

We collect personal data strictly necessary for providing our veterinary services, including name, address, email, phone number, and clinical data related to your pets. Data is processed based on lawful grounds under Article 6 of the GDPR, including contract performance, legal obligation, and legitimate interests.

Under the GDPR and Portuguese Law No. 58/2019, you have the right to access, rectify, erase, restrict, or port your personal data, as well as the right to object to processing. To exercise these rights, contact us at info@vetserpapinto.pt. We will respond within 30 days.

We implement appropriate technical and organisational measures to ensure data security. In the event of a data breach affecting your rights, we will notify the CNPD within 72 hours and inform affected individuals without undue delay.

Personal data is retained only for as long as necessary for the purposes for which it was collected, or as required by law. Data is securely deleted or anonymised when no longer needed.

We do not sell or rent personal data. Data may be shared with GDPR-compliant service providers (e.g. Digitail) or public authorities when legally required. We do not transfer data outside the EEA without adequate safeguards.

Our website may use cookies to improve your browsing experience and analyse traffic. You can manage cookie preferences through your browser settings or our cookie panel. Rejecting non-essential cookies will not affect access to the main website content.

We reserve the right to update this Privacy Policy at any time. The latest version will always be available on this page. We recommend reviewing it periodically. Porto, January 2025.